Frequently Asked Questions

Question:
I can't find a jewel that was still visible on your site yesterday?
Answer:
All the Pearls as well as all the jewels presented on my site are unique: So as soon as a jewel is sold: It is no longer available until I make a new assembly with a new pearl / stone.
To guarantee that you will always be satisfied, each piece of jewelry is individually photographed.
The jewel you will receive is the one you saw in the picture on the website!

Question:
Are your pearls truly Tahitian Pearls?
Answer:
Of course! Every piece of pearl jewelry is delivered with its Certificate of Quality and Authenticity in accordance with the French Polynesian laws. This certificate attests to the origin of the creation, as well as the evaluation of its quality following the legally defined criteria.
All of my pearls are X-rayed by the Service de la Perliculture, a governmental agency which controls pearl production, in order to verify the thickness of the mother-of-pearl, which must be at least 0.8mm.

Question:
How can you offer your jewelry at such a low price? Your competitors claim to have the cheapest prices, but your prices are 3 times less expensive than theirs are!?!
Answer:
All my Tahitian pearls come from two pearl farms where I am associated, so I can select some of the pearls at harvest time.
I also create my own settings or have them made directly at a foundry, so there is no middleman or wholesaler.
I can therefore offer you the best prices and above all, an incomparable number of choices.
And don't forget that because your purchases are considered as exports: you bought is "Dutty Free" and you don't pay the local tax.

Question:
For a few years now I have noticed an increase in the price of gold jewelry?
Answer:
In the last 20 years the price of gold has increased sixfold.
The fall of the dollar has partly compensated for this increase, but an ounce of gold (28 grams) which cost 250 USD in 2001 is now worth almost 1800 USD.
I invite you to consult the chart below for more details:


Question:
The pearl in the picture is a C grade pearl and yet shows no imperfections. All the photos are perfect whatever the pearl. Do you manage to hide all the imperfections by the mounting?
Answer:
A quality C pearl must have at least 40% of its surface free of defects.
It is always this part that is highlighted on the front or the top of the jewel.
However, so that you are not disappointed, I select each pearl and there will not be many defects even on a C. No big flaws or stains either.
Finally, don't forget that a C quality pearl can also be a pearl with a luster and a shine a little less good than on a B while having few defects.


Question:
I can't pay by credit card: After entering the information on my card I am redirected to a page with the logo of my bank (or Visa) and I am asked for a code that I don't know to confirm my payment?
Answer:
Depending on your bank this code can be communicated by SMS or an Application on your smartphone but sometimes it is a personal information like your date of birth.
Since 2009, banks have implemented this new security system for mail order purchases called PCI-DSS. I invite you to contact your bank or the organization that manages your credit card in order to obtain this code which should be asked more and more often for your online purchases.

 

Question:
How will my purchases be sent to me?
Answer:
All pearl jewelry is sent by insured registered mail.

Question:
When will I receive my purchases?
Answer:
Shipments are made two to three times a week.
There is an additional delay of 24 to 72 hours for jewellery that requires assembly (rings, naked beads).
Then your order will take 15 to 20 days to reach you in metropolitan France and up to 30 days for other destinations.
Please note that at certain times the customs are sometimes more fussy and that this can lead to significant delays.

Question:
Is there an online tracking number?
Answer:
 A link to follow on line your order will be communicated to you by email during the preparation of your order.

Question:
Will I have to pay an importation tax or a VAT when my purchases arrive in my country?
Answer:
Polynesia benefits from facilities to export its products to the mainland as well as to Europe.
But since January 1, 2023 the customs rules have changed and you are likely to have to pay the VAT when the order arrives in your country.
A EUR1 form is provided with each shipment to certify the intra-community origin of my products which facilitates the import and limits the import taxes to VAT. (Beads from Asia are subject to other taxes).

Question:
Is the delivery insured?
Answer:
The delivery of all my jewelry is automatically insured, and you will be completely reimbursed in case there is any problem.

Question:
Can I return an article in case I am not satisfied?
Answer:
As with all mail order purchasing you will have 14 days to return your purchase to the address I will send you, and you will be completely reimbursed with no questions asked.
PLEASE NOTE: YOU MUST CONTACT ME BEFORE RETURNING ANY ARTICLE.

Question:
How to get discounts in your store?
Answer:
There are several ways to get discounts in my store:
   - If you are a professional, use this form to get the prices reserved for you.

   - If you are a private individual, the total amount of your purchases over 6 months is counted in order to offer you the following discounts:
            - For 250 Euros of purchases over the last 6 months: 5% discount.
            - For 500 Euros of purchases over the last 6 months: 7.5 % discount.
            - For 750 Euros of purchases over the last 6 months: 10 % discount.
            - For 1000 Euros of purchases over the last 6 months: 12 % discount.
            - For 1500 Euros of purchases over the last 6 months: 15 % discount.
            - For 2000 Euros of purchases over the last 6 months: 18 % discount.
            - For 2500 Euros of purchases over the last 6 months: 20 % discount.
            - For 3000 Euros of purchases over the last 6 months: 25 % discount.

   - For all customers it is possible to buy some articles in quantities to obtain a more interesting price.

   - Finally, remember to fill in your personal information correctly in your account in order to receive your birthday gift.

N.B.
- The promotion codes are not usable with products on special offer or products offering a quantity discount (pearl sets and mountings).

- Promotional products do not count towards the loyalty discount calculated on your purchases of the last 6 months.